Return Eligibility
If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order. To qualify, items must be in unused and resalable condition, with original packaging intact.
Return Process
To initiate a return, please contact our support team at [email protected] with your order details. You are responsible for all return shipping costs. We cannot accept returns shipped back without prior authorization.
Refund Timing and Conditions
Refunds are processed within seven business days after we confirm receipt of returned merchandise. Original shipping fees are not refundable. There are no restocking fees applied to returns. Refunds will be issued using the original payment method where applicable.
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask bathandbodyworkscanada Store for clarification.
Preparing your request
A clear request makes the relevant subject easier to identify. Mention the item, order reference or part of this page connected with your question. Use [email protected] or and keep a copy of the message you send.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 2291 Bridge Rd, Oakville, ON, L6L 2G8, Canada.